Need honest stories about Spartans Casino withdrawals and checks

Spartans Casino holds a Curaçao licence, and from what I can tell it gets a lot of attention from players in India, the UK, Canada and Germany. That's what makes me curious about the less shiny side of it, because the first deposit is usually easy and the trouble tends to show up later.

Say you win a decent amount and request a payout. Do you get it smoothly, or does the casino suddenly ask for extra documents, a selfie, proof of address, or something else you weren't told about at sign-up? And what about bonuses… did anyone see one cancelled after the fact because of a rule they missed in the terms?

If something went sideways for you, how long did it take to sort out, and what actually worked: live chat, email, or just waiting it out?