Vincispin Casino: delays, bonus issues and extra documents

Vincispin Casino seems to be getting a lot of attention in Spain, Poland, Germany and Italy lately, and it holds a Curaçao licence. That's the part that interests me less, to be honest. What I really want to hear about is the first experience, the moment when something didn't go as planned.

Maybe a withdrawal sat in pending for longer than the site promised… or a bonus got cancelled after you'd already played through half of it. Or support suddenly asked for extra documents when you thought verification was done. Those little surprises are what decide whether a casino is worth sticking with.

If you've had any of that at Vincispin, how did it get sorted, and how long did it take? And did support actually help, or did you have to push hard to get an answer?